Diagnóstico de la estructura actual de la Agencia de Desarrollo Económico Local del Distrito Metropolitano de Quito de la Zona Centro y una propuesta de fortalecimiento institucional.

Abstract

This proposal for institutional strengthening for the Agency of development economic Local District Metropolitan of Quito from the area Center, is based on Horizon 2015-2020 strategic planning and quality management system focused on processes. Begins with a diagnosis of the current structure to identify the problems of the institution; so they developed participatory workshops with officials of that institution and users, by applying the methodology of the Secretaría Nacional de Planificación y Desarrollo (SENPLADES); Subsequently, from the identification of strategies are designed (mission, vision and values), guiding elements strategic objectives with its indicators and goals, programs and projects, ending with recommendations for implementation. Proposal of the system of quality management is made based on the requirements of the standard ISO 9001:2008, contains the identification, sequence and description of processes with documentation of its features and layout in notation BPMN (Business process model and notation), monitoring and measurement through indicators of result and performance, continuous improvement plan. This work seeks to provide the necessary tools to the authorities in order to improve the efficiency and quality of services.