Diseño e implementación piloto de un Sistema de Gestión de la Calidad bajo la Norma ISO 9001: 2008 para la Dirección de Innovación, Conceptual y Normativa del Ministerio de Finanzas

Abstract

This Master's thesis is to design and implement a system of quality management under ISO 9001: 2008 for the Departments of Innovation, Conceptual and Regulations of the Ministry of Finance, which will develop documentation processes departments, so that staff have a proper management model Management System Quality. The model was designed based on different theories of the System of Quality Management and Quality Control. This led to the development of a diagnostic tool that allowed us to evaluate the current state of the Innovation, Conceptual and Regulations, which enabled building design System Quality Management. The final part of this paper proposes some actions to begin implementing a system of quality management. The pilot implementation can bring benefits, as it can serve as an example to other areas or departments of the Ministry of Finance that currently do not have a system of Quality Management, providing a better service to the public and the government.