Desarrollo de un modelo para logros de cumplimiento de las normativas del sector financiero público en la “Gestión de Servicios de TI”.

Abstract

Ecuador's public financial sector is framed by a set of regulations, statements; and provisions that control and regulate the operations of the sector. In order to accomplish its job properly and with the regulations required, the public financial sector has grown both technologically as well as in the use of models for the "IT Management". Within the IT management models, many of these financial institutions usually choose models based in "IT Service Management", this model must accomplish the regulatory frameworks. This article defines a model for regulatory compliance of the public finance sector within the "IT Service Management". The key feature of the proposed model is versatility, regarding to changes in the regulatory frameworks and management processes used. As an added value to the proposed methodology an Excel application has been created which allows the automatic process management model generation with regulatory compliance. Finally, the impact of the defined management model is evaluated in a case of study in order to demonstrate the effectiveness on increasing the associated level of regulatory compliance indicator.