Evaluación de la gestión de las TICs con el marco de referencia ISO/IEC 38500 para empresas del sector comercial automotriz. Caso de estudio: “Grupo empresarial Baca en el período 2009-2013”

Abstract

Assessing the ICT Management described in Baca business group in the period 2009-2013,on based the ISO/ IEC 38500. This standard, proposes a model of six principles and three tasks that must be met in order that operations are managed consistently and allows alignment of ICT with organizational goals. The methodology is supported in descriptive research, with primary information through semi-structured interview and survey; secondary source files and computer audits and investigations related to the management of ICT. In developing the assessment of the management of ICT it is presented considering five aspects: i) demand management, ii) standards and methodology, iii) efficiency and performance, iv) asset management v) risk management. The evaluation results helped identify compliance levels with which a gap analysis was performed