Modelo para la gestión del catálogo de servicios en la unidad de TI de las secretarías nacionales, caso de estudio SENPLADES

Abstract

Actually few public institutions have a IT service catalog, formally accepted and socialized, where it articulates what IT do and offer it, in part this is because the current management frameworks not provide guidance specifically on how to create and maintain a catalog, in theory, just give recommendations, but in practice it is difficult to implement. The development of this model to management the service catalog focused on IT departments of National Secretaries provide a first hand reference for IT executives and professionals, helping with the guidelines and procedures for the creation and maintenance of a IT service catalog based on best practices and holding the vision of integration between IT and business.