Factores que permiten determinar el nivel de alineación de las tecnologías de información con la estrategia organizacional en las empresas públicas ecuatorianas y su afectación al servicio que brindan: un estudio de caso

Abstract

Public companies invest in the acquisition of computer platforms in order to better serve its citizens; but to what extent information technologies leverage corporate goals established in the Plan Nacional del Buen Vivir, this thesis aimed to show quantitatively how aligned the information technology with corporate goals are; further it sought to identify the factors that create a gap between organizational strategy and information systems; and how this gap affects the fulfillment of the objectives of the organizations; the research was exploratory and identified the factors that promote strategic alignment in a public organization, using qualitative techniques for collecting and analyzing data through the application of two case studies. The result of the investigation determined that the strategic alignment is directly related to the degree of maturity of the processes of Information Technology, and that political influence is an inhibiting factor always strategic alignment and when the level of process maturity Directorate of Information Technologies is low.