Levantamiento, diseño de procesos con notación en BPMN y propuesta de mejoramiento para la fundación educativa Kiddy House-Johannes Kepler

Abstract

In this research was performed the analysis of current situation, the survey of information, the analysis and design of the initial processes in Kiddy House – Johannes Kepler Educational Foundation, from this arises a proposal for the strategic direction and it was found improvement opportunities for the processes through the application of Harrington´s principles of modernization and the opinions of employees and customers. Chapter 1 shows the foundation description, its history, the provided services and its strategic direction. Also, it presents the formulation, approach and problem statement following the Van Dalen & Meyer´s methodology. Chapter 2 contains the conceptual framework that served as guideline for the investigation development. Chapter 3 includes the methodology used in the research, starting with the analysis of the strategic direction, the survey of information, the processes design and the analysis of the results of internal and external customer surveys, to sequentially perform the application of the Harrington´s principles of modernization in search of improvement opportunities for the processes and to document and modeling them with BPMN notation. Finally, control and measuring indicators were established and a proposal for a pilot implementation for improved processes was raised. Chapter 4 shows conclusions of the research and recommendations which surged as a result of the research.