Levantamiento, diseño, documentación y propuesta de mejora de los procesos de la Unidad de Atención a la Ciudadanía en la Secretaría de Educación Superior, Ciencia, Tecnología E Innovación (SENESCYT).

Abstract

This graduation project is a contribution to improve the processes carried out by the Unit of Attention to the Public of Secretariat of high Education, Science Technology and Innovation (SENESCYT); through the survey, design, documentation and approach of the proposed short-term improvement of the processes. In chapter one detail the historical overview, functions, location and structure of the SENESCYT and specific customers, suppliers, products and services of the Unit of Attention to the Public; as well as the proposal and statement of the problems identified, scope and general and specific objectives of the project. In chapter two develops the theoretical framework used in this project. In chapter three explains the methodology applied, the same which involves an analysis of the current situation, lifting of the current processes, the proposed short-term improvement, the proposed control processes designed and operating indicators Improved processes. In chapter four exposes the results of the methodology applied in the previous chapter. Finally, in chapter five presents conclusions and recommendations that emerge from the work.