Desarrollar un modelo de control Gerencial que permita evaluar y medir el desempeño del Programa de Tuberculosis en el Área de Salud Nº2 “Fray Bartolomé de las Casas”

Abstract

This work is a management proposal Tuberculosis program where the theoretical contents will be useful, will be aimed at finding a solid program focused on strategies that improve the quality, efficiency, effectiveness, led to internal and external customers. appropriate strategies for making wise decisions is posed, achieving customer satisfaction, based on a situational analysis addressing epidemiological analysis of the population and the program at national, provincial and local levels. Issues related to the administration where an answer emerges to meet the needs and enhance the quality, effectiveness and efficiency of the TB program are addressed. Is the development of the management model, the same one that is based on the balanced scorecard is a methodological tool that translates the strategy into a set of measures which will define and develop strategies to achieve short-, medium- and long-term .