Propuesta de modelo de gestión de infraestructura de red, basado en las mejores prácticas de gestión de ti y los modelos estándar de gestión de red - caso de estudio EP Petroecuador

Abstract

IT management models, are focused on providing guidelines aimed at better management practices and IT governance. Network management models established protocols and functional areas that must be managed in a communication network. This paper makes analysis and combination of the main features of the models of IT management and network management. The grouping and defining the processes are founded on COBIT 5 ETOM, based on the hierarchy, to establish the depth of the processes and components required to provide customer service. The proposed model is hierarchical according to the domains of COBIT 5 and deepened based on ETOM processes. Targeting network management is done with the definition of services consumed by customers and functional verification of FCAPS model. A reduced model that meets the implementation of critical processes is defined. The proposed model is applied to the case study EP PETROECUADOR. The application of the model to meet its two main objectives, document information and formalize processes and procedures.