Mejora y automatización de los procesos de matriculación para el Centro de Educación Continua de la Escuela Politécnica Nacional utilizando un BPMS

Abstract

This thesis aims to improve and automation enrollment processes Continuing Education Center of the National Polytechnic School to expedite the process and increase customer satisfaction. Currently the enrollment process is done in person and via the website of the CEC-EPN. To analyze the processes of registration were interviewed and held working meetings with the Coordinators of Quality CEC-EPN, it was taken as reference the information gathering and design of flowcharts of the processes of project processes of the National Polytechnic School and updating of information was conducted through interviews with the executors of the process, after opinion polls was applied to measure the perception of the student / user of the CEC - EPN on the processes of registration, the BPMS was selected, the process is modeled, the definition of the process data, the definition of the forms, business rules and users finally process execution and simulation was performed. The result is automation of processes of registration and corresponding User Guide.