Propuesta de Gobierno de Tecnologías de la Información para el Departamento Administración Plataformas DSLAMs de la Corporación Nacional de Telecomunicaciones E.P.

Abstract

The DSLAM Platform Management Department of the National Telecommunications Corporation EP, provides Internet and Data Link services to its customers nationwide, therefore requires investigate possible weaknesses in their processes, developing an Information Technology Governance proposal, executing an analysis with Business Goals, IT Goals and COBIT, ITIL V3 and ISO-27001 processes. This project leverages the analysis of the DSLAM Platform Management Department’s current situation, which is responsible for managing and operating the DSLAM platform, this analysis allows describing the elements of IT within a technological level. With the proposed analysis, mapping between COBIT based on the rule of "Deliver and Support" is made, applying the ITIL V3 best practices "Service Operation" and ISO-27001 focused on the activities of "Access Control". In order to prepare the proposal of Information Technology Governance, the roadmap of the IT Governance COBIT 4.1 is taken as a reference, which will map the IT goals with business goals and related processes to meet and improve the activities performed by the DSLAM Platform Management Department of the National Telecommunications Corporation EP. In order to evaluate the feasibility of the proposal, the activity "Implement Solution" described in the roadmap of IT Governance COBIT 4.1 is taken as a reference, defining the processes that IT Governance requires for DSLAM Platform Management Department of the National Telecommunications Corporation EP.