Levantamiento, diseño en Bpm, documentación y propuestas de mejora de los procesos del Hotel Río Amazonas

Abstract

In the following project it explains how was developed the gathering of information of the Hotel Río Amazonas, so then design them in the BPM Bizagi, also an analysis and proposals for improving them took place to finally document them in a manual of processes. Also the problem and the scope of the investigation are performed. Is detailed the strategic direction, the design of the current process in the BPM Bizagi Modeler and the analysis of the value and proposals for improving. It also includes an analysis of the improved processes with their respective comparison depending on AVA and a system of evaluation and following to the improved processes based on management indicators. Was developed a Manual of Processes based on improved process and is presented as result of the project the conclusions and recommendations