Incremento de la productividad del área de logística de la empresa Omnilife del Ecuador S.A., mediante el desarrollo, implementación y validación de un modelo de gestión basado en logística reversa

Abstract

As a contribution to the process of continuous improvement that carries forward the company Omnilife of Ecuador, SA, this paper raises main objective is increased productivity through the implementation of a model of reverse logistics, designed according to the business features. This requires a diagnostic service processes, support and management to identify the causes of generating returns and nonconforming products, to facilitate their categorization was made. This allowed to determine the direct and reverse logistics chain that the company and the relationship with customer satisfaction. Creating processes and procedures for the efficient management of returns, nonconforming product and solid waste, accompanied by policies, were instrumental to improving management indicators, significant reduction of nonconforming product, strengthening corporate culture with social responsibility. The establishment of the reverse logistics chain, reoriented processes based on the needs of business growth in the context of sustainable development and sustainable productivity. Qualitative, quantitative and financial evaluation model presents satisfactory results, although periodic technical monitoring, to ensure the permanence of the achievements necessary