La relación entre las fuentes de estrés y la percepción de estrés laboral en la empresa pública metropolitana de aseo (EMASEO).

Abstract

This paper presents the issue of work stress in Empresa Pública Metropolitana de Aseo (EMASEO). The purpose is to know the relationship between perception and sources of stress for administrative and operational staff working in this institution. Gathering information began conducting a theoretical approach to the subject mentioned by the literature review. The research is a quantitative approach and is correlational. The technique used was the application of a questionnaire to measure the degree and the relationship between job stress sources through scales Brief Cope and OSI. EMASEO, presents various factors that represent a source of stress for their workers, among the most common are: high turnover rates, lack of clarity in the roles, job instability, among others. For these reasons it is important to take actions to improve working environment and productivity of the company.