Relación entre las formas de reconocimientos y el desempeño laboral de los empleados de la empresa Sic Contac Center S.A en la ciudad de Quito

Abstract

This research aims to identify the relation between the recognition forms and the job performance of the employees of the company SIC CONTAC CENTER S.A in Quito city. The research tool was a four-part structured survey, which are: the current forms of recognitions, the desired forms of recognition, the job performance, and socio-graphic data; The obtained results, after applying the survey, were analyzed based on descriptive statistics, comparison of means, Pearson's correlations, and the SPSS program version 20. As general results, it was possible to identify the dissatisfaction that exist between the company’s recognition forms and also the job performance levels that employees present, as well as the relation that exists between the recognition forms and the job performance, as main objective.