Evaluación exploratoria de la capacidad de los procesos TIC´s en instituciones del sector público del Ecuador

Abstract

This project has as main objective to obtain an approach to the current situation of Information and Communication Technologies in the public sector of Ecuador and the level of Capacity of the ICT processes, through the use of globally recognized and accepted evaluation tools such as the Governance and ICT Management framework COBIT 5 and ISO / IEC 15504. Fundamentally, evaluations are carried out on 2 samples of institutions of the Ecuadorian public sector. In the first sample, the documentation available in their respective web portals is collected to analyze how important ICTs can be in institutions depending on the objectives, responsibilities and deliverables assigned. In the second sample, interviews are carried out with ICT personnel to obtain the level of capacity of the previously identified processes. The results are analyzed to visualize a tendency of behavior on the ICTs and their impact within the Institutions and of the public sector of the country.