Construcción de un modelo teórico para medir el estado de los procesos de innovación dentro de las organizaciones. Propuesta de un índice contextualizado para el sector de telefonía móvil ecuatoriano

Abstract

Due to the high value that has been given to innovation at a global scale; being directly related to economic growth and social welfare; and the lack of tools to measure the innovation at the organizational level, this work arises from the need to measure the innovation processes in Ecuadorian organizations. In this paper is explained the construction of a theoretical model of measurement of innovation that considers the Capabilities, Results and Impacts of innovation (CRI) as the main elements to be considered to measure it, and to construct an adequate index of innovation, which determines numerically the level of innovation that characterizes the organizations. The proposed model considers variables or items with varying degrees of importance (weighting), which was determined through a theoretical and numerical analysis. Also, the model went through a thorough validation process, which statistically determined with the principal components analysis, that the model is consistent and applicable to the Ecuadorian context. It became necessary to contextualize the proposed model, through an index of innovation, expressed with weights, to the Ecuadorian sector of mobile telephony. This industry is one of the most important in the country, because it is characterized by high technology use and also because of its product portfolio, which requires being constantly innovated due to the intrinsic characteristics of the sector. The conceptual and methodological framework used was based on the Manual of Oslo and the Manual of Bogotá, which represent a detailed guidance on the measurement of innovation within organizations.