Levantamiento, diseño, documentación y propuesta de mejora de los procesos de la Dirección de Procesos y Cultura Oganizacional (DPCO) de la Secretaría Nacional de Planificación y Desarrollo (SENPLADES)

Abstract

The present project of titration is a contribution for the design and improvement of the processes established by the Department of Processes and Organizational Culture (DPCO); Through the survey, design, documentation and proposal for improvement of processes of the Department of Processes and Organizational Culture (DPCO) of the National Secretariat for Planning and Development (SENPLADES). In the first chapter the historical overview, functions, structure and location of SENPLADES are developed, detailing the internal customers, suppliers; As well as the identification of identified problems, scope and the general and specific objectives of the project. In the second chapter the theoretical framework used in the project is developed. The third chapter presents the methodology used, which contains an analysis of the current situation, the current internal processes for the survey and a proposal to improve the internal processes of the DPCO, the proposal of indicators for the control of the And finally the improved Process Manual. In the fourth chapter once applied methodology applied. In the fifth chapter we conclude with the presentation of the conclusions and recommendations, results that derive from the present titling work.