El impacto de las tecnologías de la información y comunicación en las organizaciones del sector metalmecánico nacional. caso de estudio: empresa Novacero S.A, durante el periodo 2011-2014

Abstract

The purpose of this Master's Thesis is to assess the impact of ICT management with the ISO / IEC 38500 reference framework in the company NOVACERO S.A. in the 2011-2014 period, it is based on the government's analysis of the management of the technological resources of NOVACERO SA, being the strategic axis part of the strategic business planning and its ICT Governance, effectiveness and efficiency, and the value ICT for its guidelines and the risks involved in its development to optimize the use of the resources of the organization. ISO / IEC 38500, in the Governance System of information and communication technologies, seeks to implement the internal processes and policies of the organization according to the current objectives of the company NOVACERO S.A., The Governance of Information and Communication Technologies (ICT) establishes the methods and criteria necessary to ensure effective operation and management of ICT, through indicators in the reference framework of the levels of command, which lead to make decisions, implement solutions and monitor their effectiveness and effectiveness, placing them at a level of competitiveness, performance, productivity and quality of service. The company NOVACERO S.A, uses a balanced scorecard whose strategies have not been fully completed as suggested by the standard. The existence of gaps in corporate management is due to the lack of compliance in terms of information relevant to the governance of ICT based on the ISO / IEC 38500 standard when evaluating, directing and monitoring the technological services and strategies which can be implemented for a good manage of the governance of ICT. As a result, the areas and key factors that are not met will be identified and strategic proposals for improvement in the Governance of Information Technologies will be provided for the adequate compliance of the standard.