Caracterización de factores de clima laboral y su influencia en el estrés laboral del personal dedicado a la fabricación y comercialización de cilindros de uso doméstico en el sector metalmecánico

Abstract

The objective of this study was to determine the influence of work environment factors on the work stress of the metalworking sector personnel dedicated to the manufacture and sale of cylinders for domestic use. A bibliographical and documentary research was carried out for the construction of the theoretical framework, and a field study with a mixed approach (qualitative and quantitative), and of descriptive and correlational type, to a sample composed of 47 workers of the TECNOESA company. The CLA Work Climate Questionnaire and the Questionnaire for the Assessment of Work Stress of the Instrument Battery for the Evaluation of Psychosocial Risk Factors by Gloria Villalobos were used as instruments. Both instruments were adapted and validated prior to their application. Among the results obtained, it was found that workers work in an environment qualified as normal in 82.96% of cases, with only a smaller percentage of workers that consider that it needs to be improved, while stress levels are very high in the 61.70% of cases and highs in 21.28%. The correlation found between work climate and work stress was -0.607, which indicates that the worse the quality of the work environment, the higher the level of work stress. The factors of the work climate that have the greatest impact on work stress are related to a way of working that is deeply rooted in outdated habits, in an approach to an unhuman worker and in fear of change or innovation, among others.