Diseño e implementación de un proceso de evaluación de la calidad sobre la responsabilidad ambiental en el Servicio de Contratación de Obras “SECOB” para un control eficiente de las normas, políticas, proyectos y campañas en la institución

Abstract

The present Master's thesis has the purpose of designing a nonexistent process in the Organizational Culture Change Management Directorate (DGCCO) belonging to the Works Contracting Service - SECOB. After the execution of campaigns and workshops related to the environment offered to the servers throughout the national territory of the Institution, an adequate measurement is needed for its improvement and control for the effectiveness of the positioning of environmental responsibility issues in the server mentality. In addition, it is suggested that the DMAIC methodology be used to subsequently assist in the implementation and effectiveness of a process to evaluate the quality of environmental responsibility issues in the SECOB. The result will allow defining strategies that will be included in action plans for control and monitoring for the entity. In the chapter on the design of the process and the proposal of the DMAIC Methodology, actions and strategies to be followed for implementation in the Institution will be described; belonging to the services sector and the Ecuadorian government, the recommendations and conclusions will be based on the scope of the environmental laws for the institutions of the Ecuadorian public administration.