Diseño, Propuesta de Mejora, Estandarización de los Procesos y Elaboración del Reglamento Orgánico por Procesos en el Cuerpo de Bomberos del Distrito Metropolitano de Quito

Abstract

In this research project we did the gathering of information concerning to the processes running by Cuerpo de Bomberos del Distrito Metropolitano de Quito; followed by the analysis of this information and initially performed: the restructuring and development of the proposed institutional strategic direction, the restructuring and improvement of processes using as a basis for improving the phases indicated by SENRES (2006). In order to contribute to the improvement of the proceedings for the Institution, the new structure was developed with improved processes and different parameters for their respective measurements, which are documented as established in the theoretical framework with its respective characterization, description, measurement and layout in the Manual of Process. Later on, we upgraded the substantive processes of the Cuerpo de Bomberos del Distrito Metropolitano de Quito based on prioritization and according to the needs of the institution's established procedures. They are presented in a documented way in the Procedures Manual. Finally, the proposed of the Regulation Organic by process for the Cuerpo de Bomberos del Distrito Metropolitano de Quito, was conducted in accordance to the provisions of the rules and the guidelines set out in the theoretical framework.