Desarrollo e implementación de un sistema integral de talento humano por competencias basado en procesos con orientación a un componente tecnológico para la Dirección Nacional de Talento Humano del Servicio de Rentas Internas

Abstract

This research involves the implementation of a human talent system to the Internal Revenue Service, which allows a comprehensive view of the macro processes, processes and threads of the Human Resource Management within the institution, with a layout of these processes aimed at both skills and as a technological tool. The research problem responds to the lack of comprehensiveness in the human talent processes and dependency-oriented to a payroll outdated system. This research will allow having a process map for Human Resource Management, with a defined scope, established products and a holistic view of the subsystems previously described. The final part of this work responds to an example as a pilot of two subsystems of human talent which are: Job Classification and Performance Evaluation, whereby it is evident that the whole system based on skills with an orientation to a proposed technological application, is viable and brings much benefit to the Human Resource - National Leadership of the Internal Revenue Service.