Evaluación del Modelo Ecuatoriano de Excelencia y su aplicación en la Agencia Nacional de Tránsito en el período 2014 a 2015

Abstract

This project tries to evaluate the Ecuadorian Model of Excellence (MEE) implemented in the National Transit Agency and promoted by the National Secretariat of Public Administration (SNAP) in the years 2014 - 2015. For the development of the present work several models of excellence applied in different countries were investigated and compared with the Ecuadorian Model of Excellence in factors like: mission, criteria, approach, feedback and fundamental concepts or principles. This work presents two stages, on the one hand, the determination of the baseline of the National Transit Agency evaluated according to minimum requirements established in the Ecuadorian Model of Excellence in 2014 and, on the other, the evaluation of the Model by the year 2015 with the In order to determine the level of maturity of the Institution according to the parameters established in the Model. In order to evaluate the model applied in the National Transit Agency, a self-evaluation was carried out with public servants trained as self-evaluators of the Ecuadorian Model of Excellence according to the guidelines established by the National Secretariat of Public Administration (SNAP). Once the level of maturity was determined and the improvement areas were identified, they were prioritized in an improvement plan, which was approved by the Executive Director of the National Transit Agency, thus establishing the activities, responsible and deadlines for compliance.