Evaluación de la gobernanza de las TICS dentro de la estrategia organizacional utilizando el marco de referencia ISO/IEC 38500 para empresas del sector público. Caso de estudio: “Empresa pública metropolitana de transporte de pasajeros de Quito – EPMTPQ – Trolebús”.

Abstract

This Master's thesis intends to evaluate the level of Governance of the Metropolitan Public Transport Company of Quito, based on the ISO / IEC 38500 standard, which proposes six principles of governance contemplated in Responsibility, Strategy, Acquisition, Performance, Compliance and Human factor. For the governance of these principles, technology leaders must use three basic tasks, such as Evaluate, Manage and Control, to make the use of technologies efficient and add value to the organization. ISO 38500 is one of the best references for organizations that seek to implement an organizational culture based on the alignment of information technology management and business strategy, focusing on critical factors of management success such as Strategic Alignment, Value Delivery, Resource Management, Risk Management, and Performance Measurement. The Government of Information and Communication Technologies (ICT), rises above the level of ICT Administration as it takes into account a more global perspective of the organization, however the organization has to try to achieve in a satisfactory way the Lower levels of management. As a general result of the evaluation in the present work, the Empresa Pública Metropolitana de Transporte de Pasajeros Quito (EPMTPQ), has not implemented in full all the principles suggested by the standard, so there are gaps that must be managed to define strategies Of improvement in the Governance of Information Technologies, for which proposals are presented that can be contemplated by the company and managed internally to comply with the basic principles of Governance.