Elaboración e implementación de un sistema de gestión de calidad para el laboratorio de Tratamientos Térmicos y Superficiales (LTT&S) de la facultad de ingeniería Mecánica Henry Daniel

Abstract

The present research talks about the elaboration and implementation of a quality management system for the Laboratory of Thermal and Surface Treatments (LTT&S) based on the fulfillment of the requirements from the norm NTE INEN ISO / IEC 17025: 2006: "General requirements for competence of testing and calibration laboratories", and the preparation of a quality manual, in order to perfect all the testing processes performed by the laboratory and to begin a process of continuous improvement, to determine the percentage of compliance of the laboratory it was used check lists, resulting in a 39% compliance with the management requirements and 37% in terms of technical requirements, once the quality management system was developed and documented, a considerable improvement rate was obtained, resulting an increase of 79% in management requirements and 64% in terms of technical requirements.