Análisis del nivel de madurez actual de la gestión por procesos en las medianas empresas del sector priorizado Turismo dentro del Distrito Metropolitano de Quito

Abstract

This research intends to analyze the level of maturity of the process-base management in the medium- sized companies of the prioritized sector of tourism within the Metropolitan District of Quito. A review of the important concepts about the processes, as well as of the models that allow measuring the level of maturity of the processes realized. In order to obtain the results, this study is based on the six levels of maturity of the management based on processes that have been raised within the project with the code PII-15-07 developed by the Departamento de Ciencias Administrativas de la Escuela Politécnica Nacional, In this same project has been raised a survey that has been used as a tool for data collection in this research. After the analysis, most companies are located within level one or "Initial" and Level 3 of "Processes Designed and / or Redesigned". On average, the companies are within level three. Finally, the strategies are proposed with purpose is, increase the level of maturity of the companies under study and achieve a higher level of competitiveness.