Desarrollo de un sistema informático mediante un enfoque BPM, para la gestión de solicitudes de beca por situación socioeconómica, de la Escuela Politécnica Nacional.

Abstract

The present work exposes a proposal of formalization and computerization for the process of management scholarship applications by socio-economic situation of the National Polytechnic School. The objective of this work is to establish the current status of the process, identify possible improvement actions, and prepare a process manual that allows its formalization and finally the development of a computer system through an approach based on process management of business with its respective evaluation through usability and functionality tests. The document is divided into four chapters. The first chapter contains an introduction that summarizes the work of titling. The second chapter contains the description of the methodology used in the development of the case study. The third chapter presents the results obtained after applying functionality and usability tests on the process application. It is divided into two sections, the first presents IBM's test and recommendation methodology on process applications. The second shows the results of the application of functionality and usability tests the application of the process. Finally, chapter four presents the conclusions and recommendations.