Propuesta de un modelo de calidad para el diseño de procesos organizacionales.

Abstract

Organizational processes are constantly evolving due to different factors. To meet this permanent transformation, these processes must be flexible enough, which implies their formalization and optimal design. To operate effectively, organizations must identify and manage all their processes. Therefore, it is important to ensure their quality. In Ecuador, there are companies specialized in providing advisory services in process management. For that purpose, they use methodologies, techniques and good practices in order to provide an optimum service accomplishing the expectations of their customers. However, this does not always happen. The object of this work is to provide a quality model for design of processes. This would allows expert companies to achieve an efficient design following good practices defined in each phase of their lifecycle and to perform an evaluation of the quality based on the following perspectives: syntactic, semantic and pragmatic.