Implementación de métricas para la evaluación del proceso de control de calidad en proyectos de desarrollo de software para la empresa logiciel

Abstract

In the present project we present the development of metrics to evaluate the process of quality control in projects of software development for the company LOGICIEL. The objective of the work lies in helping the executives of the company to make decisions that improve the quality of the testing process and the final product.

Prior to the development of the metrics, a study was made about the quality control process implemented in LOGICIEL. The objective was to know in detail the defined testing process. Additionally, a literature review was made about the fundamentals related to the testing process, quality models and measurement methodologies.

We followed a Research-Action approach, which allowed us to achieve the objective set out in this work. To do this, a diagnosis of the testing process was performed and, based on the results obtained, actions were planned to implement the metrics. According to the literature review previously carried out, it was observed that there were some metrics to evaluate the testing process; however, there were no specific metrics adapted to the objectives pursued by LOGICIEL. Therefore, it was necessary to implement some metrics that allow evaluating the testing process according to the objectives set by the company.

For the implementation of the metrics, the ISO/IEC 25023 standard and the foundations of ISTQB (International Board of Qualifications for Software Testing) were taken as a basis. According to the results obtained from the evaluation carried out using the metrics implemented, improvements were made to the testing process and it was found that the quality of the testing process influences the quality of the final product.