Medición de la percepción del impacto de la gestión de la tecnología del Sistema ERP-SAP en la Empresa Pública Municipal de Agua Potable Saneamiento (EPMAPS)

Abstract

The objective of this research work is to determine the perception of the ERP-SAP System used in the Public Water and Sanitation Company of Quito (EPMAPS), in relation to the impact derived from the Management of Technology forged in the users of said system. To do this, a quantitative research was carried out, of a descriptive type, with an unweighted transversal investigative design. Which served to evaluate the contribution of the ERP-SAP System with the organization, as a tool of corporate strategy and a generating source of competitive advantages. To carry out the study, the dimensions and processes that make up the WG in a specific product were analyzed, in order to evaluate the impact of an ERP system, through the perception of the utility and the satisfaction of its users. With the application of a survey directed to 111 active and verified users of the ERP-SAP System used in the EPMAPS, a total of 23 questions of interest were applied, established under a Likert scale of 5 points; which, after a validation process and when supplemented with socio-demographic questions, served to achieve the descriptive scope and the general objective proposed for the study.