Desarrollo de un prototipo de chatbot para responder preguntas frecuentes de la carrera de Tecnologías de la Información

Abstract

The current project focuses on the development of a Chatbot’s prototype to answer frequently asked questions of the Information Technologies Career at least about the academic enrollment, academic degree and others. Technologies and concepts are described in the first chapter. The second chapter presents the analysis, design and implementation of the prototype. The third chapter describes the results of the component integration and functionality tests. The fourth chapter presents conclusions and recommendations. The annexes include the interviews, the database script, the user manual and the codes. The prototype has: a complement for a web page, WCF services, a database and an administration mechanism. The implemented architecture consists of four main modules: Language Understanding Module that allows user authentication, processing and morphological analysis of the received message; Status Tracking Module that keeps the conversation log, Dialogue Policy Module that selects the most appropriate response according to the received message; and Natural Language Generator Module that returns the response to the user. Also, an administration mechanism was coded to manage the chatbot responses.