Análisis de la aplicación de los principios de la gestión de calidad con base en la norma ISO 9001 en empresas constructoras habitacionales de la ciudad de Quito

Abstract

The objective of this Business Engineering thesis is to evaluate the principles of quality management under the ISO 9001 standard in companies of the housing construction sector of Quito. In this research, the characterization of the housing construction sector has been carried out, identifying the applicable construction standards. Also, a study is carried out on the main exponents of quality and the currents of thought that influence it. The result of this study reveals the principles that are applied and their validity within companies in the sector. To evaluate the quality management system under ISO 9001 regulations, a questionnaire proposed by Serpell (2007) was applied, this is made up of 23 questions that answer the 7 quality principles. It also presents a Likert evaluation scale, where 1 means strongly disagree / very bad, 4 means indifferent / sufficient and 7 means strongly agree / excellent; the instrument was then validated with the Cronbach's Alpha indicator. For the analysis of the data obtained, descriptive statistical tools have been used such as the distribution of frequencies, measures of central tendency and graphic representations that help to better identify the application of the principles of quality management in housing construction companies. The main finding identified with the responses of the workers is their perception of a trend that exceeds enough, in relation to the application of quality management principles.