Propuesta de outsorcing de servicios de ti para casas de valores del distrito metropolitano de quito (caso práctico: plusvalores).

Abstract

This degree project is a very important contribution to the entity "Casa de Valores PLUSVALORES S.A.", an entity that is dedicated to provide its clients with advice for investment and financing decisions in the Ecuadorian stock market. The company is made up of several departments including the IT area, which is clearly linked to the decision making process and compliance in business continuity; therefore, it requires a much more efficient infrastructure, administration and technological management than the one it currently has, thus optimizing technological resources, flexibility, scalability, and cost reduction in its management. These IT resources and components do not currently have an efficient management and administration, and therefore, operability has been affected by interruptions and failures, especially during the health crisis that occurred recently with COVID 19, exposing the management of systems and infrastructure with the current characteristics of the technology department. The resources and systems currently available to the IT area are low and discontinued; therefore, excessive costs are invested in hiring technical specialists to provide maintenance and solutions to failures in technological assets, in order to ensure the operation of the infrastructure and prevent problems, interruptions and inconveniences to end users. To solve these problems, this project shows: solutions (On- Premise and Cloud Computing) by providers that offer Outsourcing services, which are compared to determine the best option, with the help of cost analysis, advantages and disadvantages, selection criteria, etc., that can solve the management, administration and maintenance problems that the IT area currently requires. For all this, we start from the current situation, its dimensioning as minimum infrastructure and the methodology that allows choosing the best Outsourcing provider. Once the results of the proposed infrastructure offers have been obtained, a decision can be made, and finally the final proposal, which is the most convenient for the client, is delivered. The resulting proposal allows the company to make the best decision in the choice of Outsourcing services, thus allowing an efficient management and administration of resources and systems, saving implementation time, costs, maintenance, and increased business productivity.