Aplicación de un Framework para la evaluación de la calidad en uso del SII-Académico de la Escuela Politécnica Nacional

Abstract

The Student Administration System of the National Polytechnic School supports in important processes of academic management, but it is working with old versions of software, so it is being migrated to a new version called the Integrated Academic Information System, for this reason the main objective of this Master's thesis is to evaluate the quality in use of the modules already migrated to the SII-Academic through a framework.

Through a literature review, it was found that the aspects to obtain a quality software product in use are: use of a standard, use of metrics applied to the attributes of quality and efficiency perceived by users when fulfilling their objectives; selecting activities proposed in the ISO / IEC 25040 standard and quality metrics in use proposed in the ISO / IEC 25022 standard.

Additionally, a satisfaction survey was carried out on teachers and students of the EPN, in the modules: login, entry of grades and hetero-evaluation to determine satisfaction regarding the use of the system, allowing to give recommendations to improve the quality of use of the system SII-ACADEMIC and so be understood, learned and used, managing to increase the productivity and satisfaction of the users of the system.