Incremento de la productividad en empresas de servicios, mediante la optimización de procesos con modelos por computadora. caso práctico aplicado a quántica express dedicada a la prestación de servicios logísticos : optimización de procesos correspondientes a la logística y distribución de productos.

Abstract

Logistics and distribution management is challenging for companies, especially due to the lack of knowledge of adequate tools that help decision making. One of the typical problems in logistics is the VRP (Vehicle Routing Problem) which increases its degree of complexity as the dimension of the problem increases. This project begins in the first instance with a review of the literature focused on logistics and distribution mainly in the VRP, to later propose a solution that is optimal, easy to execute and that adapts to the particular characteristics of the organization. For this, an analysis of the current situation of the company is carried out, which is dedicated to the distribution of medicines in the province of Pichincha to two pharmacy chains, through a heterogeneous fleet of vehicles consisting of owned and subcontracted vehicles. The company currently does not have a system that optimizes the route made by the fleet since they execute it empirically, with the proposed solution seeks to demonstrate that there is an alternative that offers results in which the fleet of vehicles makes the fastest route and within the limits of delivery time of goods