Laboratorio de telefonía IP : elaboración de prácticas de laboratorio aplicadas al aseguramiento y calidad de servicio de la infraestructura de voz sobre IP.

Abstract

The continuous development and technological advance over the years has modified the work environment in the business sector. Due to technological development, companies have been able to have significant growth, as well as the need to have better communication with their clients regarding the quality that is provided and how it should be provided, to maintain safety and good quality always go hand in hand. Seeking to keep these two characteristics together, tools were created to cover all customer needs, protection mechanisms, configuration commands on specific devices that can be had in the work environment, software programs like Issabel are currently used so that all these specifications can work; Issabel allows you to have unified calls in a much simpler environment in terms of configuration and administration. Due to this, it is a highly valued software in the business sector since it also helps with the security needs of user data, Quality and QoS service, regarding the commands that provide quality and service and security issues, there are emulators such as GNS3, which has a real-life simulation environment. So currently, it seeks to cover these needs and what are the best alternatives to achieve the objective. Due to this, for this reason it is necessary that the students of the Telecommunications Engineering career are familiar with the operation and how to implement Issabel and the GNS3 emulator, oriented mainly to security and quality and QoS service. This component proposes a set of laboratory practices developed on the Notion platform. It includes the most basic aspects such as configuration commands to advanced factors. This component has a total of five laboratory practices whose objective is for the student at the National Polytechnic School, specifically from the Telecommunications Engineering career, to become familiar with an environment closer to real life on the risks, improvements, and configuration. The laboratory guides have an activity so that the student can expand and affirm their knowledge about the concepts raised in each practice.