Propuesta de rediseño ergonómico geométrico del área de trabajo de servicio al cliente en Emelnorte-Ibarra.

Abstract

Work in administrative areas can hide important occupational risks, which cause illnesses and injuries in the medium and long term. In this work, the level of ergonomic risk of the customer service area of the Electric Company EMELNORTE in the city of Ibarra was analyzed, in order to establish proposals for improvement that contribute to the maintenance of the health of the staff. To achieve this objective, three phases of study were established: the identification of risk situations, the evaluation and the proposal for improvement with the ergonomic risk reassessment. In the identification phase, the direct observation method and the Nordic questionnaire were used, through which it was found that the design of the workplace influences the appearance of musculoskeletal disorders. The ROSA (Rapid Office Strain Assessment) method, in the evaluation phase, determined that 83% of workers were exposed to a very high ergonomic risk, so prompt intervention was necessary. In order to reduce the level of risk it was proposed to expand the work surface to 2 m2, change the furniture and establish an order within the desks. After simulating the adoption of the proposed measures, it was possible to obtain a low level of risk for 100% of the workers, in such a way that the appearance of musculoskeletal disorders is prevented in the long term. The investment for this proposal reaches a value of 870 dollars, which is considered viable for its application.