Definición del Business Process Management Suite (BPMS) para la implementación en la Escuela Politécnica Nacional, aplicación en el proceso de adquisiciones

Abstract

This research aims to define the selection of the BPMS software which will be implemented in the EPN considering its institutional needs. It was necessary to perform the analysis of the EPN’s Information Technology and Communication (ICT) platform in order to determine the technological requirements needed to adjust the institutional technological infrastructure to the different BPMS’s solutions, which are sold in the Ecuadorian market. On the other hand, four criteria, which focused on suppliers, processes, technology and licensing, were analyzed in order to evaluate different BPMS solutions from the Ecuadorian market. Additionally, the analytic process of hierarchies was applied in order to determine the level of importance to be consider in the evaluation of the BPMS software for EPN. In addition, the information of the purchase processes conducted by the EPN was collected from the web system of the “Servicio Nacional de Contratación Pública – SERCOP” during the period that goes from 2013 to 2015 in order to process it and obtain statistical data to make a comparison with the data obtained from the pilot implementation of the EPN’s purchase process, which was automated in a BPMS software that run in a test environment. Finally, the research work contains conclusions and recommendations that several institutions can consider before acquiring a BPMS solution.