Diagnóstico sobre los procesos de gobernanza de las tic en Ecuador en base al estándar iso/iec 38500. Caso de estudio: empresas comerciales de distribución de productos, ubicadas en la ciudad de Quito

Abstract

In the first chapter a theoretical framework is elaborated, with which the importance of ICT and its management is presented; the governance of ICT, which takes advantage of its effectiveness and performance, maintaining a balance within its processes, while governance teaches us how to structure relationships and processes aimed at directing and controlling the company. The second chapter describes the methodology and how the study was carried out. In the first stage, a documentary research was carried out to support the work and the interview to an expert; Next, a tool (questionnaire) was designed to collect, measure and evaluate data on aspects and components of the ISO / IEC 38500 standard. The third chapter focuses on the processes of ISO 38500 and how they should be applied within organizations; for this we rely on an evaluation model. Now, with the available tools, the analysis of the retail sector is made, focusing on the case study; Once the information on the tool (questionnaire) was processed, the respective indicators were obtained with which the current status of ICT governance processes is identified. The fourth chapter presents the conclusions, limitations and recommendations that emerge from the entire study. The case study, with a result of 90% in the survey carried out, shows that the executives and average positions of the company seek to have control over the processes that the Bosch model gives us.