Análisis del estrés laboral del personal en la Empresa de Explotación Minera EXPLOKEN MINERA S.A usando la escala de estrés laboral de la OIT-OMS.

Abstract

The present research work has the objective of analyzing the work stress of the personnel in the Mining Exploitation Company EXPLOKEN MINERA S.A. using the work stress scale of the International Labor Organization and World Health Organization ILO-WHO. The methodological approach adopted within this study is quantitative, descriptive, with a non-experimental, transectional design. The information was collected through a survey, direct observation and documentary analysis. As a data collection instrument, the ILO-WHO work stress questionnaire was used, which evaluated the 25 questions contained in the questionnaire with a Likert-type numerical scale with 7 different alternatives. The data were processed using the frequency distribution and the bar graph representation in Excel. Among the most important findings, it was detected that the main work stressors within the company are: technology, lack of cohesion, leader influence and group support, thus determining in a general way that the organization presents an intermediate level of work stress with reference to the grading table of the questionnaire. In addition, a general training called "management of work teams" is proposed, which seeks to promote teamwork and effective communication between collaborators.