Implementación de un sistema de monitoreo y control de la infraestructura de ti para la gestión de incidencias en la red interna de la empresa avícola Pollo Favorito S.A. (POFASA).

Abstract

This project was implemented in the company Pollo Favorito SA (POFASA), the main objective was to perform an analysis of the most representative monitoring systems in the current market. The open-source system that obtained the best performance and adjusted to the needs of the company, was implemented within its infrastructure. Their main needs were to have permanent monitoring and to receive alerts of the events occurring in their IT infrastructure. With an immediate notification of relevant events, the IT area was able to solve in an accurate and timely manner the problems that occurred long before and that have affected the business operations, avoiding economic losses. It is concluded that the implementation of IT monitoring systems has a positive impact on incident management of the company's internal network, by reducing the response time from 4 hours to 30 minutes for incident attention and the time to find the affected devices and services was reduced from 2 hours to 30 minutes. In addition, the service quality was improved with the staff. Thereby, from having a very poor rating in user satisfaction, an excellent rating was acquired after the implementation. Thus, proving that a monitoring system is necessary for all types of organizations because it provides real-time details of the entire IT infrastructure, granting you a better control over your operations and real-time reporting