Diferencias entre las expectativas de los clientes del Programa de Especialización en Seguros que ofrece el Instituto de Prácticas Bancarias y Financieras (IPBF) sede Quito

Abstract

This study is part of a research consisting on a large number of students from the Specialization Program in Insurance (PES) of the Institute of Banking and Financial Practices (IPBF) of Quito, in order to understand from three different perspectives before training (potential students); during formation (current students) and; on completion of training (alumni). The methodology is based on a similar study applied in certain public universities in Spain, for which a questionnaire was designed to extract and analyze data which consists of 16 statements grouped under four headings, measuring the following was designed factors: 1) reasons for enrolling in the PES; 2) references to previous programs; 3) methodologies for class development and; 4) achievements at the end of the PES. The main result showed that most of the students expectations students if expectations were met with the Program, being their personal preferences, and not the imposition of watchdog, what drives them to be accredited as producing agents insurance, reinsurance and assessors insurance.