Implantación de un sistema de gestión de calidad ISO 9001:2008 para el Distrito Norte de Alcantarillado de la EMAAP-Q

Abstract

The proposed implementation of a System of Quality Management ISO 9001: 2008 for the Northern District Sewer EMAAP-Q, has been developed as an initiative of the author of this thesis in order to give guidelines to be applied in this District, the other two sewer districts to allow the Company to advance the development of the Quality Management System that covers the whole of the two products that are within the Quality Management System ISO 9001. Initially an introduction, presentation of the necessary theoretical framework is made to enter the reader to the subject of quality and continuous improvement. The following chapter analyzes the planning for the implementation of Quality Management System for maintenance and repairs performed sewer. Then we proceed with the analysis of the processes for maintenance and repairs sewer North District and its influence on the processes of EMAAP-Q. In the next phase the diagnosis of the current situation against the requirements of ISO 9001 is performed: 2008, detailing the observations found clarifying whether there is compliance or noncompliance and then detailing Then the importance of implementing detailed and then go to continuous improvement with the commitment of the management team. 2008: As a plan that can be applied to other local companies that can implement Ecuador Management System ISO 9001 is detailed. The conclusions and recommendations provide the strategies (recommendations) to be applied in the District.