Levantamiento, estandarización y propuesta de mejora de los procesos y procedimientos de la Gerencia de Proyectos Especiales, Energía Renovable y Eficiencia Energética de la Empresa Eléctrica Quito

Abstract

In this research documentation and standardization of the initial processes of Special Projects Management, Renewable Energy and Energy Efficiency Quito Electric Company (PGE) it was performed. Then there was an analysis and improvements are made using the tools of modernization processes by Harrington and the suggestions given by the authors of the project. Chapter 1 presents the description of the Quito Electric Company (EEQ) and the GPE, strategic management, products and services presented. It also shows the planning and formulation of the problem, and the general objective and specific objectives of the project. Chapter 2 specifies the theoretical foundations used as a guideline for research. Chapter 3 presents methodology used in the development of research, from the gathering of information, analysis and proposals for improvement of the components of strategic management, layout and analysis of the initial processes, submitted proposals for improvement were formulated indicators for processes, formats for the portal Government Results (GPR) and procedures were developed. In chapter 4 the conclusions and recommendations derived from this research are detailed. Finally we present the annexes and the bibliography used.