Levantamiento, diseño, documentación y propuesta de mejora de los procesos de la Subsecretaría de Fortalecimiento del Conocimiento y Becas en la Secretaría de Educación Superior, Ciencia, Tecnología e Innovación

Abstract

The Secretaría de Educación Superior, Ciencia, Tecnología e Innovación, is aimed at citizen satisfaction and to improve the efficiency through an adequate Process Management, considering Management by Process is to identify, diagram, standardize and control processes of the organization, have risen, designed and proposed standardization by documenting 18 defined and implemented processes are there in the Subsecretaría de Fortalecimiento del Conocimiento y Becas. The following project contains five chapters that includes 1) a description of the institution, the Subsecretaría studied, their products, services and clients, besides the objectives and justification; 2) a theoretical framework about the fundaments of this work, concepts, methods, techniques and tools; 3) the methodology used for the project, their formats, records and documents that serve as input at various stages; 4) the analyze of the results accomplished, including the improvements proposed after using the methodology; and, finally, 5) the conclusions and recommendations obtained after the application of the work realized. Finally products such as the procedure manual, value-added analysis, management indicators and the proposed process improvement were also obtained.