Manual de gestión de procesos del laboratorio de conformado mecánico por deformación plástica del Departamento de Materiales de la Facultad de Ingeniería Mecánica de la Escuela Politécnica Nacional

Abstract

During the studying of process-based management, quality total management theory and continuous improvement, and information flow analysis in the classic administrative process, it was established a relation with the international standards ISO (9000, 9001, 14001, 14004) that helped to develop a list which identifies the good practices carried out inside the laboratory to reveal its current situation. In addition, it helped to know the benefits of the application as well as the repercussions of non-application of a quality management system and continuous improvement within an organization. Also, the information generated contributed to elaborating the manual of processes management. Likewise, it allowed defining its content and the proposal of improvements to the current processes in order to avoid duplication of tasks and to optimize resources. The processes of mechanical forming by plastic deformation are forging, lamination, extrusion, drawing, rotary reputation, rolling, bending, profiling, cutting. And other processes are heat treatment processes such as temple and tempering that permit to change the properties of materials and hardness which determine its changes.