Incremento de la productividad en el área de logística externa y delivery services de la empresa urbano express mediante la metodología lean manufacturing

Abstract

The main objective of the work was to increase the productivity in the area of External Logistics and Delivery Services of the company Urbano Express through the methodology "Lean Manufacturing", it was considered for the analysis to two fundamental processes of the area: ("clearing banking" that it contemplates the banks, insurers and internal messaging of financial entities and the "home service" that contemplates the food and medicine companies). With the lifting of the variables and the main factors that intervene in the processes, several tools were analyzed to generate an increase in productivity in the processes to be worked with the purpose of obtaining an improvement in the profitability of the company and the Logistics area External and Delivery Services, the "5S" was implemented with the help of standardization and optimization of staff time and workload. We worked hand in hand with those responsible for each process and as a counterpart to the clients that intervene in this process, we modified work areas, we determined the optimal time of each activity with the use of a stopwatch, based on the documentation obtained. performed the curriculums and flow diagrams of each process.