Evaluación de la calidad de software respecto al criterio de usabilidad de las interfaces web del sistema I-PAT a implementarse en el Ministerio del Interior

Abstract

The crime rate has increased in Ecuador. Violations, femicides, homicides and assaults, are all having a negative impact on society. For this reason, the government of Ecuador has developed a mobile application based on Android technology known as I-Pat (Intelligent Police Patrolling System. This system covers one of the fundamental needs for the Ecuadorian community that is safety. This research summarizes the evaluation of the usability of this application, with the use of Think Aloud (TA) and Focus Group (FG) methods. The combination of these methods allowed covering aspects of usability such as consistency, functionality, navigability, workflow and application control. The findings have led to a number of technical recommendations being made to improve the application’s functionality and the user’s experience of it, and so it can be used to support the patrol work of the National Police of Ecuador.